The high standard of service provided by the sales team at Bovis Homes' Bowbrook Meadows location in Shrewsbury was a crucial element of Nigel and Catherine Tijou's decision to buy a brand-new home there for themselves and their two children.
The family have moved into a five-bedroom Oxford and are delighted with the property. "We like the look of the Bovis houses," Nigel explains. "They are more traditional looking and the internal layout is perfect for us. We like the fact that the downstairs of the house is open plan; that was a big draw for us, as was the garden. It just seemed like a very nice development."
But it was the service they received from sales advisor Kerry Dolman and the team in the Shrewsbury sales office, which really tipped the balance for the Tijous.
"I liked the people in the Bovis sales office and I liked the house itself," says Nigel. "Kerry was clearly on the ball; knew what she was doing. It's a big decision and you want someone professional at the sales end who will make sure that things go through. It was important for us to have the reassurance that it would all come to fruition as planned."
The location of the development is perfect for the family. It is close to the primary and secondary schools attended by 13-year-old, Lillie, and nine-year-old, Finlay, and ideally situated for Catherine, who is starting a university course at nearby Royal Shrewsbury Hospital.
"It ticked a lot of boxes for what we were looking for on this side of town," says Nigel. "We are absolutely delighted with the house. We have a lovely field opposite that is becoming a park at some point soon, which will be absolutely amazing.
"It's really handy for us with my wife soon starting her studies at the hospital and the children at good local schools, and it's a modern house, nice and light and open plan.
"I hadn't bought a new-build before. My last two houses have been DIY projects," adds Nigel, who is a Chartered Mechanical Engineer, and often works from home.
"We are both a lot busier now than we used to be and we didn't really want a project this time round, the Bovis house had what other developers specify as extras included in the price so we have managed to settle in really quickly. We don't want to move again now until we retire!"
For more information about Bowbrook Meadows and Bovis Homes, go to www.bovishomes.co.uk