Contact customer care


Our regional customer service teams are on hand to offer advice and support.

If you have a query about your home or development, need to get in touch in an emergency, or would like to raise any issues regarding the quality of your home or any customer service matters, our local customer service teams are on hand to offer advice and support. Each regional customer service team is supported by an out-of-hours service that has professional specialists on call 24 hours a day, 365 days a year, in the rare event that you are left without power, water, or heating..

Alternatively, you can log into your My Bovis Home account to contact your regional team or log a defect within your home, or you can find the contact details of your local Customer Service team below.

Telephone: 01474 618222

Out of hours: 0333 121 2055

Email: cs.kent@vistry.co.uk

Telephone: 01785 53 0444

Out of hours: 0333 121 2077

Email: cs.mercia@vistry.co.uk

Telephone: 01908 98 4444

Out of hours: 0333 121 2088

Email: cs.nhc@vistry.co.uk

Telephone: 0800 975 5936

Out of hours: 0333 666 3344

Email: cs.southeast@vistry.co.uk

Telephone: 01392 956444

Out of hours: 0333 121 2044

Email: southwest@vistry.co.uk

Telephone: 0800 975 5938

Out of hours: 0333 666 3344

Email: cs.southern@vistry.co.uk

Telephone: 01184 18 1101

Out of hours: 0333 666 3344

Email: cs.thamesvalley@vistry.co.uk

Telephone: 01675 58 6444

Out of hours: 0333 121 2066

Email: cs.westmidlands@vistry.co.uk

Telephone: 0800 975 5934

Out of hours: 0333 121 2044

Email: cs.western@vistry.co.uk

Telephone: 0800 975 5940

Out of hours: 0800 975 5940*

Email: cs.yorkshire@vistry.co.uk