Contact us - Customer services

To help us deal with your enquiry as efficiently as possible please select the area of the business you are looking to contact.

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Housebuilding offices
Partnership offices

Mercia

Address:

Dunston Hall, Dunston,
Stafford, Staffordshire,
ST18 9AB

General Enquiries:
01785 788300

Mercia Customer Care:

Telephone: 01785 530444
Out of hours: 0333 121 2077

Head Office

Address:

11 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

East Midlands

Address:

Ashurst
Southgate Park
Bakewell Road
Peterborough
PE2 6YS

General Enquiries:
01733 396600

East Midlands Customer Service:

Telephone: 0800 975 5939
Out of hours: 0800 975 5939

West Midlands

Address:

Bromwich Court
Highway Point
Gorsey Lane
Coleshill
Warwickshire
B46 1JU

General Enquiries:
01675 437000

West Midlands Customer Service:

Telephone: 01675 586444
Out of hours: 0333 121 2066

Cotswolds

Address:

Cleeve Hall
Cheltenham Road
Bishop's Cleeve
Cheltenham
Gloucestershire
GL52 8GD

General Enquiries:
01242 388500

Cotswolds Customer Service:

Telephone: 01242 329444
Out of hours: 03331212044

Northern Home Counties

Address:

Building 7
Caldecotte Lake Business Park
Milton Keynes
Buckinghamshire
MK7 8JU

General Enquiries:
01908 088500

Northern Home Counties Customer Service:

Telephone: 01908 984 444
Out of hours: 0333 121 2088

Eastern

Address:

Eastwood House
Glebe Road
Chelmsford
Essex
CM1 1RS

General Enquiries:
01245 343000

Eastern Customer Service:

Telephone: 0800 975 6363
Out of hours: 0800 975 6363

Kent

Address:

11 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

General Enquiries:
01732 280400

Kent Customer Service:

Telephone: 01474 618222
Out of hours: 0333 121 2055

South East

Address:

Linden House
Guards Avenue
Caterham
Surrey
CR3 5XL

General Enquiries:
01883 334400

South East Customer Service:

Telephone: 0800 975 5936
Out of hours: 0800 975 5936

Thames Valley

Address:

550 Oracle Parkway
Thames Valley Park
Reading
Berkshire
RG6 1PT

General Enquiries:
01256 674100

Thames Valley Customer Service:

Telephone: 01184 181101
Out of hours: 0330 174 2073

Southern

Address:

Central 40
Lime Tree Way
Chineham Park
Basingstoke
RG24 8GU

General Enquiries:
01483 705100

Southern Customer Service:

Telephone: 0800 975 5938
Out of hours: 0330 124 3794

Western

Address:

Linden House
The Jacobs Building
Berkeley Place
Clifton
Bristol
BS8 1EH

General Enquiries:
0117 9304949

Western Customer Service:

Telephone: 0800 975 5934
Out of hours: 0800 975 5934

South West

Address:

Heron Road
Sowton Industrial Estate
Exeter
EX2 7LL

General Enquiries:
01392 344700

South West Customer Service:

Telephone: 0800 975 5933
Out of hours: 0800 975 5933

Yorkshire

Address:

Suite 2/3 Ground Floor
1175 Thorpe Park
Century Way
Leeds
LS15 8ZB

General Enquiries:
0113 2044400

Yorkshire Customer Service:

Telephone: 0800 975 5940
Out of hours: 0800 975 5940

Countryside Partnerships North East

Tel: 0191 227 1059
Email: NorthEast.CustomerCare@vistrypartnerships.co.uk
Address: 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle Upon Tyne NE13 9BA

Countryside Partnerships Merseyside & Cheshire West

Tel: 0345 6018352
Email: Merseysidehelp@cpplc.com
Address: 301 Bridgewater Place, Birchwood Park, Birchwood, Warrington, WA3 6XG

Countryside Partnerships Manchester & Cheshire East

Tel: 0345 6460325
Email: Manchesterhelp@cpplc.com
Address: 301 Bridgewater Place, Birchwood Park, Birchwood, Warrington, WA3 6XG

Countryside Partnerships Yorkshire

Tel: 01977 256444
Email: Yorkshire.CustomerCare@countrysidepartnerships.com
Address: 1 Red Hall Avenue, Paragon Business Village, Wakefield, WF1 2UL

Countryside Partnerships North East Midlands

Tel: 0116 464 8913
Out of hours tel: 0345 900 7833
Email: eastmidlandscustomerservice@countrysidepartnerships.com
Address: Penman House, 1 Penman Way, Grove Park, Enderby, Leicester, Leicestershire, LE19 1SY

Countryside Partnerships North West Midlands

Tel: 0330 058 2909
Out of hours tel: 0345 900 7833
Email: westmidscustomerservice@countrysidepartnerships.com
Address: 3rd Floor, i10 Wolverhampton Interchange, Railway Drive, Wolverhampton ,WV1 1LH

Countryside Partnerships South West Midlands

Tel: 0800 975 5944
Email: Central.CustomerCare@countrysidepartnerships.com
Address: 2 Bromwich Court, Gorsey Lane, Coleshill, West Midlands, B46 1JU

Countryside Partnerships South East Midlands

Tel: 0203 5540523
Email: EastMidlands.CustomerCare@vistrypartnerships.co.uk
Address: Penman House, 1 Penman Way, Grove Park, Enderby, Leicester, Leicestershire, LE19 1SY

Countryside Partnerships London West

Tel: 020 3890 3552
Out of hours tel: 03452458260
Email: customerservicespswest@countrysidepartnerships.com
Address: Aurora House, 71 – 75 Uxbridge Road, Ealing, London, W5 5SL

Countryside Partnerships London North

Tel: 020 3196 6730
Out of hours tel: 03452458260
Email: customerservicespsnorth@countrysidepartnerships.com
Address: Countryside House, The Drive, Brentwood, Essex, CM13 3AT

Countryside Partnerships London East

Tel: 020 3923 9243
Out of hours tel: 03452458260
Email: customerservicespseast@countrysidepartnerships.com
Address: Countryside House, The Drive, Brentwood, Essex, CM13 3AT

Countryside Partnerships London South

Tel: 020 8221 5050
Out of hours tel: 01207 503 293
Email: reporting.defects@countrysidepartnerships.com
Address: Broadway Chambers, 2 Broadway, Stratford, London E15 4QS

Countryside Partnerships Home Counties North

Tel: 01992 367859
Out of hours tel: 03452 458260
Email: group@countrysidepartnerships.com
Address: Turnford Place, Great Cambridge Road, Broxbourne, Hertfordshire, EN10 6NH

Countryside Partnerships Home Counties South

Tel: 01732 747 010
Email: customerservicesouth@countrysidepartnerships.com
Address: Suffolk House, 154 High Street, Sevenoaks, Kent, TN13 1XE

Countryside Partnerships Home Counties East

Tel: 01277 717 596
Email: Customerserviceeast@countrysidepartnerships.com
Address: Countryside House, The Drive, Brentwood, Essex, CM13 3AT

Countryside Partnerships Home Counties West

Tel: 01252 956956
Email: CustomerServices@Millgatehomes.co.uk
Address: 550 Oracle Parkway, Thames Valley Park, Reading, Berkshire, RG6 1PT

Countryside Partnerships South

Tel: 02380 636 815
Email: customercare@drewsmith.co.uk
Address: Drew Smith House, 7-9 Mill Court, The Sawmills, Durley, Southampton SO32 2EJ

Countryside Partnerships South West

Tel: 0800 9755 946
Email: SouthWest.CustomerCare@vistrypartnerships.co.uk
Address: Camberwell House, Grenadier Road, Exeter Business Park, Exeter, Devon, EX1 3QF

Countryside Partnerships West

Tel: 0117 457 8889
Email: Western.CustomerCare@countrysidepartnerships.com
Address: First Floor, H2 Harlequin, Emerson Green, Bristol, BS16 7FN

References to “we”, “us” or “our” are to the part of the Vistry Group (including Linden Homes, Bovis Homes, Countryside Homes, Drew Smith, Vistry Ventures or one of Vistry’s joint venture companies) from which you are intending to purchase a new home. References to "you” and “your” are to the prospective buyer or buyers of a new home from us.

All images are used for illustrative purposes only and are representative only. They may not be the same as the actual home you purchase and the specification may differ. Images may be of a slightly different model of home and may include optional upgrades and extras which involve additional cost. Individual features such as windows, brick, carpets, paint and other material colours may vary and also the specification of fittings may vary. Any furnishings and furniture are not included in any sale. Please check with our sales consultants for details of the exact specifications available at the development(s) for each type of home and the associated prices.