Contact us - Customer services

Mercia

Address:

Dunston Hall, Dunston,
Stafford, Staffordshire,
ST18 9AB

General Enquiries:
01785 788300

Mercia Customer Care:

Telephone: 01785 530444
Out of hours: 0333 121 2077

Head Office

Address:

11 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

East Midlands

Address:

Ashurst
Southgate Park
Bakewell Road
Peterborough
PE2 6YS

General Enquiries:
01733 396600

East Midlands Customer Service:

Telephone: 0800 975 5939
Out of hours: 0800 975 5939

West Midlands

Address:

Bromwich Court
Highway Point
Gorsey Lane
Coleshill
Warwickshire
B46 1JU

General Enquiries:
01675 437000

West Midlands Customer Service:

Telephone: 01675 586444
Out of hours: 0333 121 2066

Cotswolds

Address:

Cleeve Hall
Cheltenham Road
Bishop's Cleeve
Cheltenham
Gloucestershire
GL52 8GD

General Enquiries:
01242 388500

Cotswolds Customer Service:

Telephone: 01242 329444
Out of hours: 03331212044

Northern Home Counties

Address:

Building 7
Caldecotte Lake Business Park
Milton Keynes
Buckinghamshire
MK7 8JU

General Enquiries:
01908 088500

Northern Home Counties Customer Service:

Telephone: 01908 984 444
Out of hours: 0333 121 2088

Eastern

Address:

Eastwood House
Glebe Road
Chelmsford
Essex
CM1 1RS

General Enquiries:
01245 343000

Eastern Customer Service:

Telephone: 0800 975 6363
Out of hours: 0800 975 6363

Kent

Address:

11 Tower View
Kings Hill
West Malling
Kent
ME19 4UY

General Enquiries:
01732 280400

Kent Customer Service:

Telephone: 01474 618222
Out of hours: 0333 121 2055

South East

Address:

Linden House
Guards Avenue
Caterham
Surrey
CR3 5XL

General Enquiries:
01883 334400

South East Customer Service:

Telephone: 0800 975 5936
Out of hours: 0800 975 5936

Thames Valley

Address:

550 Oracle Parkway
Thames Valley Park
Reading
Berkshire
RG6 1PT

General Enquiries:
01256 674100

Thames Valley Customer Service:

Telephone: 01184 181101
Out of hours: 0330 174 2073

Southern

Address:

Central 40
Lime Tree Way
Chineham Park
Basingstoke
RG24 8GU

General Enquiries:
01483 705100

Southern Customer Service:

Telephone: 0800 975 5938
Out of hours: 0330 124 3794

Western

Address:

Linden House
The Jacobs Building
Berkeley Place
Clifton
Bristol
BS8 1EH

General Enquiries:
0117 9304949

Western Customer Service:

Telephone: 0800 975 5934
Out of hours: 0800 975 5934

South West

Address:

Heron Road
Sowton Industrial Estate
Exeter
EX2 7LL

General Enquiries:
01392 344700

South West Customer Service:

Telephone: 0800 975 5933
Out of hours: 0800 975 5933

Yorkshire

Address:

Suite 2/3 Ground Floor
1175 Thorpe Park
Century Way
Leeds
LS15 8ZB

General Enquiries:
0113 2044400

Yorkshire Customer Service:

Telephone: 0800 975 5940
Out of hours: 0800 975 5940