Vistry Group retains five-star rating from the Home Builders Federation
24 Mar 2021

National housebuilder Vistry Group, which includes Bovis Homes, is proud to announce it has once again received a five-star rating from the Home Builders Federation, following the annual announcement of the industry’s customer satisfaction survey results. This is the highest possible rating that the HBF can grant, and means that more than 90 per cent of customers who moved in between October 2019 and September 2020 would ‘recommend their builder to a friend’. The award, which Vistry has received for the second year in a row, is based on the quality of the property and the service provided by the housebuilder while the customer settles into their new home. Vistry Group chief executive Greg Fitzgerald said: “I am proud that we have pulled together as one Vistry and delivered for our customers during the most challenging of circumstances. “We are delighted to have been awarded five-star status and we continue to focus on putting the customer at the centre of everything we do.” Customer care remains available from Vistry and sales teams are offering booked appointments and virtual tours. The latest survey revealed customer satisfaction levels had increased for the fourth year in a row. Stewart Baseley, executive chairman of the HBF, said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90 per cent of its customers. "The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer. That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement.”

References to “we”, “us” or “our” are to the part of the Vistry Group (including Linden Homes, Bovis Homes, Countryside Homes, Drew Smith or one of Vistry’s joint venture companies) from which you are intending to purchase a new home. References to "you” and “your” are to the prospective buyer or buyers of a new home from us.

All images are used for illustrative purposes only and are representative only. They may not be the same as the actual home you purchase and the specification may differ. Images may be of a slightly different model of home and may include optional upgrades and extras which involve additional cost. Individual features such as windows, brick, carpets, paint and other material colours may vary and also the specification of fittings may vary. Any furnishings and furniture are not included in any sale. Please check with our sales consultants for details of the exact specifications available at the development(s) for each type of home and the associated prices.