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The purchase process

Our journey together - our commitment to you

Selecting your new home

We will give you all the accurate and detailed information you need to make an informed decision about buying your new home. This will cover design, specification, features, location and price.

We can put you in touch with an independent mortgage broker to help guide you and we are committed to ensuring that our marketing and advertising is clear and truthful.

Please make sure you understand all of the information you receive relating to your new home.

Do make sure you query anything you are uncertain about before making your final decision and if you are not clear about any detail, please speak to your Bovis Homes sales advisor

Buying your new home

We will explain each stage of the purchase process to you and ensure you are familiar with all the details. We will communicate regularly with you, giving contact details of staff who will be helping you with your purchase and dealing with your questions.

You will be kept informed of progress in the construction and development of your new home. We'll also highlight any relevant choices and options you may wish to consider to personalise your new home.

We are committed to ensuring our contract of sale terms and conditions will be clear and fair and we will make clear to you your cancellation rights. We will explain how we will protect your financial deposit. If we receive other pre-payments from you we will tell you how we will look after them also.

If required, we will help you appoint your own professional legal advisor to carry out the legal formalities of buying your new home and to represent your interests.

At this stage in the process you will need to organise a number of practical details. These include being in a position to exchange contracts on your new home within a 28-day period.

Your immediate responsibilities are:

1. To appoint a solicitor, or a conveyancer to act on your behalf and handle the legal paperwork

2. To obtain a mortgage, or other financial arrangement, to cover the cost of buying your new home

3. To pay a deposit of the sale price of your new home which is required when you exchange contracts.

Depending on the build stage of your new home when you reserved it, you will be invited (and strongly advised), to attend a planning and choices meeting with your sales advisor.

Site visits

If you would like to visit your new home while building work is in progress, we will do our best to accommodate you. Ensuring your safety at all times is our priority so at certain times a visit may not be possible. We will inform you of the appropriate health and safety precautions that we and you must be aware of before visiting a development site.

Please, never attempt to visit the development site unsupervised. Always make an appointment with your sales advisor giving at least 24 hours notice and make sure you follow all our health and safety instructions during your visit.

Preparing for your move

To help you prepare for your move, we will keep you updated with reliable information about the timing of construction, legal completion and handover of the your new home.

We aim to give you at least one month's notice of when we expect legal completion to take place on your new home. We will provide you with the final date approximately 14 days before you are due to finalise your legal purchase of your new home.

During the course of building a new home occasionally, there can be delays. Should this happen we will keep you fully informed of any changes to the original legal completion date and will tell you when key build stages, (such as the roof being finished), have been completed.

We will also help you understand all the necessary steps when it comes to moving home and can provide you with professional advice and helpful assistance.

At this stage you should begin preparing for your move. For example: listing change of address requirements, contact removal companies, notify utility companies etc. Please keep us informed of any changes in your circumstances which might affect the process of buying and moving into your new home.

Home demonstration

About a week before you move in, we will ask you to attend a Home Demonstration where we show you all the appliances and systems within your new home.

As part of your preparation for the move to your new home, we ask that you take the time to attend our demonstration. This will ensure you fully understand and appreciate all the benefits of your new home. This demonstration takes approximately two hours

Welcome to your new home!

When it comes to your moving-in day, we'll be there to welcome you and make sure that you enjoy a smooth hand-over. We will make sure that your new home is clean and tidy and ready for you.

Together, we'll complete a hand-over certificate which confirms that your new home is in good order, that you have all your keys and the meters have been accurately read.

We'll give you a comprehensive handover pack which offers you advice on caring for your new home and contains all the relevant warranties. We will ensure that you are fully informed about our customer care team and support services available for up to two years after you have purchased your new home.

At this important stage we ask you to arrange a convenient time to receive the keys to your new home. Once the financial transactions are complete we can welcome you to your new home. You'll also need to fill in the hand-over checklist, with a sales advisor and/or site manager. This shows that you have been familiarised with the various features in your new home and now understand how they work.

Please take the time to read and follow the instructions in your hand-over pack which will help you make the most of your new home.

Then simply move in and enjoy your new Bovis Home!

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