Customer Care key for Southern Counties and local carpentry contractor

27 June 2018

hrycko
The MJ Hrycko team with staff from Bovis Homes Southern Counties region.  
Bovis Homes' Southern Counties region has been working closely with local carpentry contractor MJHrycko on a new initiative aimed at maximising the quality and service given to customers

MJHrycko Carpentry Contractors partners with the regional customer care team on homes at their Shinfield Meadows, Emmbrook Place and Hatchwood Mill locations and has worked closely with the department to instil Bovis Homes' own values among its teams working on these sites.

This includes carrying out a series of seminars and audits with all its dedicated 'customer care' carpenters, as well as putting in place a system of 'sorry we missed you' cards for missed appointments, and implementing different colour shirts and hi-vis jackets to help customers differentiate between customer care carpenters and site carpenters.

This is all with the aim of creating better understanding and relationships with customers.

Emily Arnold, Quality Control Manager said: “Hrycko have a very proactive approach on site and they share our commitment to quality and service. There's no doubt their efforts have resulted in an improved level of customer satisfaction.

"It's great to see the impact of these positive changes whilst on site and we hope to develop more relationships with our contractor partners like this.”

Mike Hrycko, of MJHrycko said “We have confidence in our protocols and we are proud to share Bovis Homes' dedication to quality. We are committed to ensuring this through everything we do on site and in customers' homes.”

For more information on Bovis Homes' Southern Counties locations, go to www.bovishomes.co.uk/new-homes-in-southern-counties