Our continued support

We take care over every new home and development that we design and build and we want to ensure that you can relax and enjoy life in your new home.


What does our continued support entails?

In support of this, a series of independent quality inspections are carried out on each new home during key stages of construction. These are all aimed at giving you peace of mind so you can enjoy the full benefits of living in your new Bovis Home.

All new buildings go through a 'settling' period after construction and during this time we will provide you with assistance and advice on any issues that may arise.

For the first two years after completion your new home is covered by your Bovis Homes warranty. This is managed by our regional Customer Care teams who are also available to provide you with advice and direct assistance, supported by an out-of-hours service that has professional tradespeople on call 24 hours a day, 365 days a year, covering emergency situations in the rare event that you are left without power, water, or heating.

In addition, the NHBC 10-year warranty also runs from your completion day. Watch this short animated video to find out more about the NHBC Buildmark Warranty for consumers.

Bovis Homes is also a participant in the Consumer Code for Home Builders. The Consumer Code sets mandatory requirements that all Home Builders must meet in their marketing and selling of homes and their after-sales customer service. Further details regarding The Consumer Code can be downloaded here.

Should there be any defects with materials or workmanship during our initial two-year warranty period, please inform your regional Customer Care team who will be pleased to help (contact details below). Shortly after you move in, we will contact you to make sure your new home is living up to your expectations. We will ensure you are fully informed about our Customer Care team and have their direct telephone number should any issues arise.

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Contact your regional customer care team


Find your local customer care team:

Bovis Homes regionTelephone NumberRegion EmailOut of hours emergency
Mercia01785 53 0444 Email Mercia 0845 456 4999
Northern Home Counties01908 98 4444 Email Northern Home Counties 0845 520 6999
South East01732 280404 Email South East 0845 456 5999
South West01392 95 6444 Email South West 0845 230 7999
Southern Counties01184 18 1101 Email Southern Counties 0333 666 3344
West Midland01675 58 6444 Email West Midland 0845 330 1999
Western01242 32 9444 Email Western 0845 330 2999

*Calls cost 7p per minute plus your telephone company's network access charge




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