Our continued support

We take care over every new home and development that we design and build and we want to ensure that you can relax and enjoy life in your new home.

In support of this, a series of independent quality inspections are carried out on each new home during key stages of construction. These are all aimed at giving you peace of mind so you can enjoy the full benefits of living in your new Bovis Home. 

All new buildings go through a 'settling' period after construction and during this time we will provide you with assistance and advice on any issues that may arise.

For the first two years after completion your new home is covered by your Bovis Homes warranty. This is managed by our regional Customer Care teams who are also available to provide you with advice and direct assistance, supported by an out-of-hours service that has professional tradespeople on call 24 hours a day, 365 days a year, covering emergency situations in the rare event that you are left without power, water, or heating.

In addition, the NHBC 10-year warranty also runs from your completion day. Watch this short animated video to find out more about the NHBC Buildmark Warranty for consumers.

Bovis Homes is also a participant in the Consumer Code for Home Builders. The Consumer Code sets mandatory requirements that all Home Builders must meet in their marketing and selling of homes and their after-sales customer service. Further details regarding The Consumer Code can be downloaded here.

Should there be any defects with materials or workmanship during our initial two-year warranty period, please inform your regional Customer Care team who will be pleased to help (contact details below). Shortly after you move in, we will contact you to make sure your new home is living up to your expectations. We will ensure you are fully informed about our Customer Care team and have their direct telephone number should any issues arise.

Customer Care for Mercia region

Tel: 01785 530444 (out of hours: 0845 456 4999)
Email: customercare.mercia@bovishomes.co.uk

Customer Care for Northern Home Counties region

Tel:01908 984 444 (out of hours:0845 520 6999 )
Email: customercare.northernhomecounties@bovishomes.co.uk

Customer Care for West Midlands region

Tel: 01675 586444 (out of hours: 0845 330 1999 )
Email: customercare.westmidlands@bovishomes.co.uk

Customer Care for Southern Counties region

Tel: 01184 181101 (out of hours: 0333 666 3344 )
Email: customercare.southerncounties@bovishomes.co.uk

Customer Care for South East region

Tel: 01732 280404 (out of hours: 0845 456 5999)
Email: customercare.southeast@bovishomes.co.uk

Customer Care for Western region

Tel: 01242 329 444 (out of hours: 0845 330 2999)
Email: customercare.western@bovishomes.co.uk

Customer Care for South West region

Tel: 01392 956 444 (out of hours: 0845 230 7999)
Email: customercare.southwest@bovishomes.co.uk

Calls cost 7p per minute plus your telephone company’s network access charge

Our continued support Lifestyle Image 1