Please note that we have now transferred the ownership of our Jumpstart loans to Phoenix Shared Equity ('Phoenix').
These loans will be serviced by Hampton Mortgage Servicing Limited, on behalf of Phoenix. Hampton Mortgage Servicing is a specialist mortgage and loan administrator, and is authorised and regulated by the Financial Conduct Authority (FCA Registration Number 710290).
From 1st November 2017 Hampton Mortgage Servicing will handle any issues or questions relating to the Jumpstart loans. Any correspondence relating to these loans should be sent to:
Hampton Mortgage Servicing Limited
1st Floor Molex House
Telephone: 0203 675 9959 (open 9:00am to 5:30pm, Monday to Friday)
Please note we have also transferred the ownership of the Bovis Homes loan interest in the previous Government-backed home purchase schemes - HomeBuy Direct and FirstBuy Direct to Phoenix.
There is an appointed loan administration agent working on behalf of the Government for these schemes (and Help to Buy Equity) - Target Servicing Limited.
Their contact details are as follows:
Cowbridge Road East
Telephone: 0345 848 0235