Existing Customers

If you’re already a Bovis Homes homeowner, our dedicated Customer Care teams are here to help.

If you have a query about your home or development, need to get in touch in an emergency, or would like to raise any issues regarding the quality of your home or any customer service matters, our regional Customer Care teams are on hand to offer advice and support. Each regional Customer Care team is supported by an out-of-hours service that has professional specialists on call 24 hours a day, 365 days a year, in the rare event that you are left without power, water, or heating.

You many find the answer to your query in the Home Owner Manual:
Part 1: From reservation to completion
Part 2: Living in your new home

Alternatively, you can find the contact details of your local Customer Care team below.

Find your local Customer Care team
Existing Customers Lifestyle Image 1

 Bovis Homes region
 Telephone
Email 
 Out of hours emergency*
  South East
 01474 61 8222
 0845 456 5999
  Mercia
 01785 53 0444
 0845 456 4999
  Northern Home Counties
 01675 58 6444
 0845 456 3999
  South West
 01392 95 6444
 0845 230 7999
  Southern Counties
 01474 61 8444
 0845 330 1999
  Thames Valley
 08458 12 7777
 01474 87 6300
  West Midlands
 01184 18 1101
 0845 330 1999
  Western
 01242 32 9444
 0845 330 2999

*Calls cost 7p per minute plus your telephone company’s network access charge

Bovis Homes is a participant in the Consumer Code for Home Builders. The Consumer Code sets mandatory requirements that all Home Builders must meet in their marketing and selling of homes and their after-sales customer service. Further details regarding The Consumer Code can be downloaded here.

Further details regarding our complaints procedure can be downloaded here.