Our continued support

We take care over every new home and development that we design and build and we want to ensure that you can relax and enjoy life in your new home.

In support of this, a series of independent quality inspections are carried out on each new home during key stages of construction. These are all aimed at giving you peace of mind so you can enjoy the full benefits of living in your new Bovis Home. 

All new buildings go through a 'settling' period after construction and during this time we will provide you with assistance and advice on any issues that may arise.

For the first two years after completion your new home is covered by your Bovis Homes warranty. This is managed by our regional Customer Care teams who are also available to provide you with advice and direct assistance, supported by an out-of-hours service that has professional tradespeople on call 24 hours a day, 365 days a year, covering emergency situations in the rare event that you are left without power, water, or heating.

In addition, the NHBC 10-year warranty also runs from your completion day.

Should there be any defects with materials or workmanship during our initial two-year warranty period, please inform your regional Customer Care team who will be pleased to help (contact details below). Shortly after you move in, our customer care team will contact you to make sure your new home is living up to your expectations. We will ensure you are fully informed about our customer care team and have their direct telephone number should any issues arise.

Please see the contact details below for our regional Customer Care teams, along with the geographical areas they are responsible for:

Customer Care for Central and Northern regions
For developments in: Bedfordshire, Buckinghamshire, Cambridgeshire (Peterborough), Cheshire, Greater Manchester, Hertfordshire, Lancashire, Lincolnshire, North Yorkshire, Northamptonshire, Nottinghamshire, Oxfordshire (Kingsmere, Bicester & Upper Heyford), Shropshire, South Yorkshire, Staffordshire, Warwickshire, West Midlands (Great Barr), West Yorkshire, Worcestershire (Bromsgrove, Droitwich Spa, Inkberrow)

Tel: 01675 437137 (out of hours: 0845 456 3999)
Email: customerservices.central@bovishomes.co.uk

Customer Care for Southern region
For developments in: Berkshire, Hampshire, Surrey, West Sussex

Tel: 01474 618 444 (out of hours: 0845 330 1999)
Email: customercare.southern@bovishomes.co.uk

Customer Care for Eastern region
For developments in: Cambridgeshire, East Sussex, Essex, Hertfordshire, Kent, Norfolk

Tel: 01474 618 222 (out of hours: 0845 456 5999)
Email: customercare.eastern@bovishomes.co.uk

Customer Care for Western region
For developments in: Cardiff, Gloucestershire, Gwent, Oxfordshire (Banbury, Bloxham, Botley, Wantage, Watchfield), Swansea, Worcestershire (Evesham, Honeybourne, Pershore, Powick, Welland)

Tel: 01242 329 444 (out of hours: 0845 330 2999)
Email: customercare.western@bovishomes.co.uk

Customer Care for South West region
For developments in: Bath & North East Somerset, Bristol, Cornwall, Devon, Somerset

Tel: 01392 956 444 (out of hours: 0845 230 7999)
Email: customercare.southwest@bovishomes.co.uk

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