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Our continued support

We take care over every new home and development that we design and build and we want to ensure that you can relax and enjoy life in your new home.

In support of this, a series of independent quality inspections are carried out on each new home during key stages of construction. These are all aimed at giving you peace of mind so you can enjoy the full benefits of living in your new Bovis Home. 

All new buildings go through a 'settling' period after construction and during this time we will provide you with assistance and advice on any issues that may arise.

For the first two years after completion your new home is covered by your Bovis Homes warranty. This is administered by our Customer Care team who are also available to provide you with advice and direct assistance, supported by an out-of-hours service that has professional tradespeople on call 24 hours a day, 365 days a year. This out of hours service covers emergency situations in the rare event that you are left without power, water, or heating.

In addition, the NHBC 10-year warranty also runs from your completion day.

Should there be any defects with materials or workmanship during our initial two-year warranty period, please inform our regional Customer Care team who will be pleased to help. Shortly after you move in, our customer care team will contact you to make sure your new home is living up to your expectations. We will ensure you are fully informed about our customer care team and have their direct telephone number should any issues arise.

If you do have any problems:

If you are unhappy with any part of the service that you receive from Bovis Homes, are experiencing a problem with your new home, or feel that an issue has not been resolved to your satisfaction, then please email, write, or ring the regional customer care director.

Central Customer Care

Bovis Homes Ltd
Bromwich Court
Highway Point
Gorsey Lane
Coleshill
Warwickshire
B46 1JU

Tel: 01675 437137 (out of hours: 0845 456 3999)
Email: customerservices.central@bovishomes.co.uk

South East Customer Care

Bovis Homes Ltd
The Manor House
North Ash Road
New Ash Green
Longfield
Kent
DA3 8HQ

Tel: 01474 876315 (out of hours: 0845 330 1999)
Email: customerservices.southeast@bovishomes.co.uk

South West Customer Care

Bovis Homes Ltd
Cleeve Hall
Bishop's Cleeve
Cheltenham
Gloucestershire
GL52 8GD

Tel: 01242 662999 (out of hours: 0845 330 2999)
Email: customerservices.southwest@bovishomes.co.uk

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