What, when, how and why

To help you understand more about the home buying process, listed below are a number of frequently asked questions. Alternatively, view our buyer's guide and jargon buster for more information: 

What is stamp duty?
This is a tax on the transfer of ownership of an asset, in this case a property. The amount payable varies according to the purchase price of the property. Some homes are now exempt from stamp duty.

What happens at exchange of contracts?
At this point, the sale of your new home becomes legally binding to both parties. A deposit is payable, typically 10% of the purchase price although special first time buyer packages may sometimes apply.

What is the NHBC?
The National House Building Council provides a new build warranty to the majority of new homes built in the UK. This ensures the builder is following the correct procedures when building your home by carrying out checks at various key stages. The NHBC 'Buildmark' warranty provides ten years of cover from the point of legal completion.

When will my new home be ready?
This will depend on the build stage when you reserve but your sales manager will keep you informed of progress. Kitchen choices may only be available if build has not progressed beyond roof stage so make sure you reserve early!

How can I find out more?
Your sales manager will be happy to answer any questions you may have. At reservation, you will also be given a copy of 'Your guide to buying a new home' which will guide you through the process and give you a useful glossary of terms to refer to.

What happens if things go wrong?
Our customer care team is on hand to help resolve any problems that may occur, but rest assured checks are made at every stage of the build process and your sales advisor will keep you informed of the status of your sale. We also adhere to the Consumer Code of Conduct which provides support, reassurance and peace of mind for buyers of all new build homes.