Engaging with stakeholders

A fundamental and integral part of our corporate social responsibility is establishing, building and maintaining relationships with stakeholders that deliver on sustainable objectives and maintain our service level objectives.

Our customers are one of our major stakeholders and our aim is to provide them with excellent customer service and a high quality home of which they can feel proud. We continuously review our customer focus and our standards to help us improve the level of service we provide. Our ongoing aim is to exceed the expectations of all our customers.

Our customer journey centres on meeting an individual customer's needs and ensuring they feel valued at all times of their journey. Our Customer Charter sets out clear standards to which we work and performance levels that can be expected of us during the home purchase and with our after-sales support. Selling homes to specified standards and advising customers of procedures for dealing with any emergencies or complaints, are all part of our Customer Charter. The Charter is available from the download section on this page.

Please visit our main website for further details of our approach to customer service and information on our developments around the UK.

We also fully support and comply with the Consumer Code for Home Builders that ensures home buyers are treated fairly; know what service to expect and are given reliable information - reflecting important values and principles in our own Customer Charter. The Code also ensures customers know how to access resolution services if they are dissatisfied with any part of their customer journey with us.

For further information, visit http://www.consumercodeforhomebuilders.co.uk